Last updated: 11/02/2025 (Version 1.0)
“MP Styling” is a sole trading business and the trading name for all services offered by Melanie Potro, founder of MP Styling.
“The parties” mean MP Styling and yourself, the client or prospective client.
“We” means MP Styling, it’s founder Melanie Potro and any other persons working for her at the time
“Client” or “you” means any person who purchases any services from MP Styling or Melanie Potro, founder of MP Styling
“Services”, “packages” and “style services” mean styling services offered by MP Styling (a non-exhaustive list of these services can be found in at clause 1)
“Session” means any in person or virtual meeting between MP styling and The Client.
“Other Services” means any service offered by MP Styling outside of those listed on their website
“Booking” means the agreement between MP Styling and the Client whereby the Client reserves a service for a specified date and/or time.
“Online” means services offered virtually over zoom or a similar video conferences software
“In person” means all or part of the services will be conducted whilst the parties are physically present in the same place, for the avoidance of doubt all in person services are conducted in London by default and can only be conducted elsewhere by written agreement between the parties.
“Cooling off period” refers to the 14 day period consumer are entitled to a refund outlined in the Consumer Contracts Regulations of June 2014
“Deposit” means any payment made to secure MP Stylings performance of services, any sum paid in deposit will be deducted from any outstanding balance
“Balance” means the outstanding amount that the client must pay after making the initial deposit for a service. It is the remaining sum due to complete the full agreed price for the services.
“Admin fee” means the fee imposed by MP Styling if a client cancels any service, covering the administrative costs related to processing the cancellation
MP Styling offers a range of services and packages online and in person, to include but not exhaustive of:
MP Styling will endeavour to deliver a service that is based on being honest throughout the process and ensuring that services are conducted in a professional manner.
Your relationship with MP Styling will be held in the utmost of confidence and we will always maintain your privacy, refer to MP Styling’s Privacy Policy for full details. MP Styling treats all information discussed during personal or group sessions as confidential and will not disclose any details to a third party without agreement from the Client, or as otherwise required by law. MP Styling will deliver professional services at all times and will strive to ensure our clients’ personal information will not be passed on to any third parties.
Each style service provided is to be agreed upon prior to the service commencing, unless the client books either one of, Wardrobe re-set or Colour analysis, directly through MP Styling’s website
4.1 Virtual style services
For Virtual style services; including Colour consultation, Wardrobe re-set and Special event styling, payment of the full service cost is due at time of booking.
As stated in the Consumer Contracts Regulations of June 2014, you have a 14 day cooling off period during which you are entitled to a refund of payment, minus a £50 admin fee, if you decide to cancel.
After 14 days the payment (full service cost) is non-refundable, but is transferrable to another date within 6 months of the cancelled session date.
4.1.1 Payment for services commenced during the cooling off period
In the event you have received any part of the service within the 14 days cooling off period, you are not entitled to a refund, as you will be considered having received the service.
4.2 Executive Style Transformation
Up to a 50% deposit is due and payable upon initial booking of your first session to confirm your date.
The balance payment for the service becomes due 72 hours before the first session. The client agrees to pay MP Styling the balance at least 72 hours before the first session unless an alternate agreement has been made in writing.
As stated in the Consumer Contracts Regulations of June 2014, you have a 14 day cooling off period during which you are entitled to a refund of your deposit payment, minus a £50 admin fee, if you decide to cancel.
After 14 days the deposit for your booking is non-refundable, but is transferrable to another date within 6 months of the cancelled session date.
MP Styling will provide you with an invoice upon request.
4.2.1 Payment for services commenced during the cooling off period
In the event you have received any part of the service within the 14 days cooling off period, you must pay an amount for the service for the period for which it is supplied, ending with the time when we are informed of your decision to cancel. The amount is in proportion to what has been supplied in comparison with the full coverage of the contract. The amount is calculated on the basis of the total price quoted and agreed to between the parties in writing.
For avoidance of doubt the amount payable is in addition to the £50 admin fee referred to in clause 4.2.
4.3 All other services
For all other services payment of full balance is due at time of booking.
As stated in the Consumer Contracts Regulations of June 2014, you have a 14 day cooling off period during which you are entitled to a refund of payment, minus a £50 admin fee, if you decide to cancel.
After 14 days the payment for your booking is non-refundable, but is transferrable to another date within 6 months of the cancelled session date
4.3.1 Payment for other services commenced during the cooling off period
In the event you have received any part of the service within the 14 days cooling off period, you are not entitled to a refund, as you will be considered having received the service.
5.1 Virtual styling services
Unless otherwise agreed in writing, all virtual styling services will happen remotely, over zoom or a similar video conferencing platform.
5.1.1 Variation in writing
By written agreement between MP Styling and the client, virtual styling services can be performed in person for an additional fee agreed by the parties and in line with the following:
Sessions take place in central London (Zone 1 - 3)
If the client wishes to meet within London, but outside of Zone 1 - 3, the client will be responsible for any additional costs associated with travel, these will be agreed upon prior to booking
5.2 Executive style transformation
The Executive style transformation will consist of both in person and virtual sessions, with all in person sessions taking place in London unless otherwise agreed between MP Styling and the client in writing.
5.2.1 Variation in writing
By written agreement between MP Styling and the client, the Executive style transformation can be performed virtually or internationally for an additional fee agreed by the parties and in line with the following:
International travel is at the sole discretion of MP Styling
The client is responsible for any costs associated with travel, these will be agreed upon prior to booking
5.3 Other services
Unless otherwise agreed by the parties prior to booking, all other services will take place remotely by default.
Discounts and /or promotional offers by MP Styling, will only ever be generated by MP Styling and their use is permitted solely at the discretion of MP Styling.
MP Styling reserves the right to refuse any discount or promotional offers at their sole discretion
MP Styling is the owner of all copyrights in all material presented in various promotional materials, guides, website and all other material arising from or presented during the performance of its services. You may download to your personal computer for viewing purposes and print out a number of pages of the site and our promotional materials for your own personal use in compliance with fair use guidelines. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer or sell any information obtained from the site, our promotional or service materials, or from MP Styling.
Any other rights not specifically mentioned here are reserved to MP Styling.
You acknowledge that individual results may vary based on your personal efforts as well as other external factors. MP Styling does not guarantee a particular outcome, and is not liable for any loss, damage or other expense which you may suffer as a result of using the services of MP Styling.
The contract (including any non-contractual matters) is governed by the laws of England and Wales.
Disputes can be submitted to the jurisdiction of the courts of England and wales or, where you (the client) live in Scotland or Northern redlands, in the courts of respectively Scotland or Northern Ireland.
MP Styling makes all attempts to avoid disputes, so we deal with complaints as follows; contact hello@mpstyling.com, including ‘complaint’ in the subject line, to find a solution. We will endeavor to respond within 14 days.
MP Styling (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website (www.mpstyling.com), services, and any related interactions.
By using our website or services, you agree to the practices outlined in this Privacy Policy. If you do not agree, please discontinue use.
MP Styling, operated by Melanie Potro, is an accredited Personal Styling and Image Consulting company based in London, UK offering custom styling for women in business.
MP Styling acts as the data controller for any personal information collected.
For questions about this policy or to exercise your rights, please contact us at:
We collect and process only the data necessary to provide our services. This includes:
Personal Information Provided by You:
Automatically Collected Data:
Email engagement tracking (via MailerLite, if subscribed).
We only use your personal data when legally permitted, including:
MP Styling implements industry-standard security measures to protect your data.
Data Storage & Security Measures:
We do not sell or rent your personal information.
We retain personal data only as long as necessary for the purposes outlined in this policy.
Under UK GDPR, you have the right to:
To exercise your rights, contact us at hello@mpstyling.com. We will endeavour to respond within one month. And for further details of your rights you can visit the ICO here.
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Your choices:
We work with third-party services that may process data outside the UK.
Provider: Webflow
Purpose: Website and Forms
Link to policies: Webflow Privacy FAQs & EU Privacy policy
Provider: Google workspace
Purpose: Email communications
Link to policies: Privacy policy
According to their documentation at time of publishing, all third-party providers comply with GDPR and have appropriate safeguards in place.
We may update this policy periodically. If changes affect your rights, we will notify you via email or update the policy on our website.
Last Updated: 12 February 2025
For any privacy-related inquiries, contact:
Regulator: If you have concerns, you may lodge a complaint with the UK’s Information Commissioner’s Office (ICO): www.ico.org.uk
We only use your personal data when legally permitted, including: